My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
qinlei2771
家庭出遊
費爾蒙金色房(特大床)
入住於2025年07月
dynamic_g****
商務出差
費爾蒙兩張雙人床
入住於2023年12月
Wanru
商務出差
Fairmont View 2 張雙人床
入住於2023年07月
M22174****
家庭出遊
Fairmont View 2 張雙人床
入住於2024年08月
109570****
好友出遊
費爾蒙兩張雙人床
入住於2023年11月
1350128****
家庭出遊
費爾蒙兩張雙人床
入住於2025年08月
Heqingyan
家庭出遊
費爾蒙兩張雙人床
入住於2023年06月
Matt88
家庭出遊
費爾蒙房(特大床)
入住於2025年07月
yaosh****
家庭出遊
費爾蒙房(特大床)
入住於2025年08月
1350128****
家庭出遊
費爾蒙兩張雙人床
入住於2025年08月
qinlei2771
家庭出遊 費爾蒙金色房(特大床)
入住於2025年07月
dynamic_g****
商務出差 費爾蒙兩張雙人床
入住於2023年12月
Wanru
商務出差 Fairmont View 2 張雙人床
入住於2023年07月
M22174****
家庭出遊 Fairmont View 2 張雙人床
入住於2024年08月
109570****
好友出遊 費爾蒙兩張雙人床
入住於2023年11月
1350128****
家庭出遊 費爾蒙兩張雙人床
入住於2025年08月
Heqingyan
家庭出遊 費爾蒙兩張雙人床
入住於2023年06月
Matt88
家庭出遊 費爾蒙房(特大床)
入住於2025年07月
yaosh****
家庭出遊 費爾蒙房(特大床)
入住於2025年08月
1350128****
家庭出遊 費爾蒙兩張雙人床
入住於2025年08月